Shipping policy
1. Dispatch Time
All orders are handed over to the carrier within 3 (three) business days at the latest of payment confirmation.
For custom-designed or made-to-order products, the dispatch time may vary depending on the production process. For such products, the estimated delivery time is stated separately during the order process. Public holidays and weekends are not counted as business days.
2. Delivery Time
Deliveries made by the carrier may vary depending on the recipient's province and district.
For shipments within Türkiye, deliveries are usually completed within 1–5 business days .
The Company is not responsible for delays caused by the carrier, adverse weather conditions, public holidays or force majeure.
3. Shipping Cost
Shipping costs are calculated automatically during the order process and shown clearly at checkout.
Free shipping may be offered as part of seasonal campaigns. The conditions for free shipping are stated separately on the Site during the relevant campaign period.
4. Order Tracking
Once your order has been handed over to the carrier, a tracking number is sent to you by email and/or SMS.
Using the tracking number, you can follow the current status of your shipment on the carrier's own system.
5. Damaged or Incomplete Deliveries
We strongly recommend that you check the package in the presence of the delivery driver when you receive your order.
If you notice damage, crushing, tearing or a missing item on the package, you should ask the delivery driver to issue a damage report .
For shipments accepted without a report, damage claims reported later may not be accepted.
In the event of a damaged or missing item, please contact us as soon as possible.
6. International Shipping
We do ship internationally.
Delivery times and shipping costs may vary depending on the destination country and are stated separately during the order process.
Any customs duties, import charges and other legal obligations arising on international orders are the responsibility of the recipient.