Refund policy

1. Return Period

Our customers have the right to request a return for the products they receive within 14 (fourteen) days of the delivery date.

2. Return Conditions

Products to be returned must meet the following conditions:

The product must be unused and unworn,
The product must be in resalable condition,
Its tags must be undamaged (where applicable),
The invoice or order number must be presented.

It is not mandatory to return the product in the original shipping package. However, it is the customer's responsibility to package the product properly so that it is not damaged in transit.

Products that show signs of use, have been washed or altered, or are not suitable for resale may not be accepted for return.

3. Return Process

To create a return request, you need to contact us at the email address below:

📩 contact@bestrongbass.com

Once your request has been reviewed, we will send you the information you need about the return process.

Important: Products sent without a prior return request will not be accepted.

Return shipping code: [To be added here]

4. Damaged, Faulty or Incorrect Products

Please check your order when you receive it.

If the product is damaged, faulty or the wrong item has been sent, you need to contact us as soon as possible after the delivery date. We will review the matter and provide a solution as quickly as possible.

5. Products Excluded from Returns

Returns are not accepted in the following cases:

Made-to-order or personalized products,
Products that cannot be returned for reasons of hygiene (for example, underwear),
Used, washed or damaged products.

Returns are also accepted on sale items provided the conditions above are met.

6. Exchange Policy

Exchange requests can be made within 14 (fourteen) days of the delivery date.

The product for which an exchange is requested must meet the following conditions:

It must be unused and unworn,
It must be in resalable condition,
It must be sent together with the invoice or order number.

If the requested product is in stock, the exchange is processed directly.

If the product you wish to exchange is out of stock, the item may be moved into the return process at the customer's choice, and a refund will be issued in line with the applicable return conditions.

For reasons of hygiene, the following products cannot be exchanged:

Underwear,
Boxers,
Briefs,
Tank tops,
Socks,
Similar underwear products.

Returns and exchanges are not accepted on these products.

To start the exchange process, you first need to contact us at contact@bestrongbass.com .

7. European Union Right of Withdrawal

For orders shipped to European Union countries, consumers have the right to withdraw within 14 (fourteen) days of the delivery date without giving any reason.

To exercise the right of withdrawal, the product must be unused and in resalable condition.

8. Refunds

Once the returned product reaches us, we review it and inform you of the outcome.

If the return request is approved, the refund is issued within 10 (ten) business days at the latest, using the original payment method.

Processing times at banks or payment institutions may vary.

If the refund has not reached your account within 15 (fifteen) business days of the return being approved, contact@bestrongbass.com you can contact us at